How It Works - Our Service Request Process
Fast, Simple & Stress-Free Appliance Repairs – No Hidden Fees, No Delays!
Home Appliance Breakdown? No Problem! Here’s How It Works
When an appliance breaks down, the last thing you want is a long, complicated process to fix it. With Be Sure, everything is designed to be quick, simple, and hassle-free.
We believe that repair plans should be easy to use, with no hidden costs and no long wait times. Our streamlined process ensures that you get the fastest, most convenient resolution - whether that’s a repair, a replacement, or a cash alternative.
What Makes Be Sure Different?
-
No Price Increases - Ever
-
Repair, Replace, or Cash Alternative - You Decide
-
100% Paperless & Eco-Friendly
-
Trusted Engineers
Your Step-by-Step Guide to Submitting a Repair Request
Step 1: Submit a Repair Request
When an appliance stops working, getting it fixed should be hassle-free. Requesting a repair with Be Sure is quick and simple.
Submit a service request online or by phone in minutes.
A team member logs your request immediately and begins assessing the issue.
No lengthy forms – just straightforward support.
What you need to submit a request:
A description of the issue (e.g., washing machine not draining, fridge not cooling).
Appliance details and any previous or ongoing issues.
Your customer reference number.
Signed digital service and repair documents.
Supporting documents or photos may be requested to help process your repair.
Step 2: We Assess the Best Solution
A team member reviews every repair request to determine the best solution. Be Sure does not take a one-size-fits-all approach - our goal is to provide the fastest, most cost-effective resolution for your issue.
Depending on the issue, we will:
Send a trusted engineer to repair the appliance if a fix is possible.
Offer a replacement appliance if a repair is not an option.
Provide a cash alternative if you prefer to handle the replacement yourself.
We always communicate the best available solution, with no surprises or delays.
Step 3: Your Appliance is Fixed, Replaced or you Receive a Cash Alternative
Once we have assessed your issue, we move straight to the solution.
If a repair is possible, an engineer will visit your home at the earliest available time.
If the appliance cannot be repaired, you will receive either a brand-new replacement or a cash alternative paid within 24 hours.
No long decision-making processes - just a fast resolution.
Be Sure’s Green Commitment
Unlike traditional appliance plans that rely on paper forms and send unnecessary documents, Be Sure is committed to reducing waste and lowering its carbon footprint.
-
100% paperless agreements - no unnecessary printing
-
Recycling of old appliances whenever possible
-
Logistics partners that prioritise low-emission transportation
Common Questions
-
Most requests are reviewed within 24 hours, and repairs are scheduled as quickly as possible.
-
If a repair is not possible, you will receive either a new replacement or a cash alternative.
-
No. The price you sign up for is the price you will always pay.
-
No. There are no hidden fees, excess charges, or call-out costs. Your plan covers it all.
